Refund policy
60-Day Money-Back Guarantee
Thank you for shopping at Northvale. We want you to try your SnowCannon™ through the first storms of the season. If it isn't for you, you have 60 days from the day your order is delivered to send it back for a full refund.
How to start a return
- Email us at support@northvaleusa.com with the subject line "Return: [your order number]" and a short note on why you're returning it.
- Our team replies within one business day with the return address and instructions.
- Pack the SnowCannon™ and everything that came with it (battery, charger and any Winter Kit items) and send it back with a tracked service. Please email us the tracking number.
Refunds
Once your return arrives, we inspect it and refund your original payment method in full for the product. Refunds are usually processed within 5 to 10 business days, depending on your bank. Free gifts that came with your order are included in the return.
Return shipping
If your SnowCannon™ arrives damaged, defective or incorrect, we cover the return shipping and send a replacement or a full refund, your choice. For any other return, return shipping is paid by the customer.
Warranty
Every SnowCannon™ comes with a 1-year warranty against defects in normal use. Orders that include the Winter Kit are covered for 2 years. If a part fails, email us with your order number and a photo or short video, and we will send the part or a replacement.
Questions
Email support@northvaleusa.com. A real person on our team answers within one business day.